Italo’s onboard services: all you need to know for a comfortable high-speed train trip

Imagine stepping onto a sleek high-speed train in the heart of Rome. Within minutes of departure, the Eternal City begins to fade behind you as rolling hills, vineyards, and olive groves rush past your window. Your destination might be Florence,…

Imagine stepping onto a sleek high-speed train in the heart of Rome. Within minutes of departure, the Eternal City begins to fade behind you as rolling hills, vineyards, and olive groves rush past your window. Your destination might be Florence, Venice, or Naples, but with Italo, the experience begins the moment you take your seat.

Traveling by train in Italy isn’t just about getting from one place to another—it’s about immersing yourself in the journey, savoring every detail, and enjoying Italian hospitality along the way.

• Three Classes, Three Experiences
• Entertainment on the Move: Italo Live
• A Taste of Italy, Right at Your Seat
• Traveling Light—or Not
• Sharing the Journey: Pets and Accessibility
• The Human Touch
• Why Americans Love Italo

Three Travel Classes, Three Experiences

As you settle into your seat, the atmosphere around you reveals which experience you’ve chosen.

In Smart Class, the setting is simple but welcoming. Families share snacks while students scroll through their phones, all connected to the free Wi-Fi. It’s the perfect choice if you’re looking for comfort at a great value, while still being able to enjoy the essentials that make high-speed rail travel through Italy such a pleasure.

Move into Prima Business, and the tone changes. Wider leather seats invite you to relax as an attendant arrives with a tray of Italian delicacies: perhaps a sweet pastry if it’s morning, or savory bites for an afternoon trip. Coffee, tea, or a sparkling drink completes the gesture. Here, everything feels calmer—you can read, chat, or simply watch the Tuscan countryside unfold, knowing you’ve boarded with priority access and left the lines behind.

At the very top is Club Executive, where travel feels more like being in a private lounge than on a train. The seats recline softly, the service is personal, and if your journey begins at a station with an Italo Club Lounge, you’ve already tasted the quiet luxury before boarding. Once onboard, attendants offer gourmet snacks and fine Italian beverages. Some passengers choose the Salotto, a private cabin with space for four—perfect for friends sharing a special trip or couples seeking privacy as Italy races past their window.

Entertainment on the Move: Italo Live

The rhythm of the train is hypnotic, but Italo gives you more than scenery. By connecting to the free Wi-Fi, you open the door to Italo Live, a digital portal filled with movies, TV shows, music, and even Italian newspapers.

Perhaps you’ll watch a classic Fellini film to set the mood for your arrival in Rome, or stream the latest U.S. series as you glide toward Venice. Children laugh as they play digital games, while others scroll through Italian magazines or follow live ANSA news updates. For a moment, you almost forget you’re on a train—until you glance outside and see another vineyard rolling past.

A Taste of Italy, Right at Your Seat

Mealtimes on Italo feel less like travel catering and more like a sampling of Italian flavors. In Prima Business, the Welcome Service greets you with a complimentary snack and drink—an unexpected pleasure that instantly sets the tone for your journey. In Club Executive, the experience becomes more indulgent: trays arrive with baked goods, gourmet sandwiches, fresh coffee, or even a glass of wine at lunch and dinner.

For those in Smart Class, vending machines tucked into specific coaches provide quick access to espresso, cold drinks, and packaged Italian treats. Whether you crave a cornetto, a savory snack, or just a quick cappuccino, there’s always a way to enjoy a taste of Italy while speeding toward your next destination.

Traveling Light—or Not

One of the joys of riding an Italo high-speed train is the generous luggage policy. Forget the stress of weighing bags or paying extra fees: you simply roll your suitcase aboard and store it in the dedicated racks.

Small bags slip into the overhead compartments, medium ones fit neatly into side racks, and larger suitcases find their place at the ends of each coach. Families easily tuck strollers away, while cyclists fold and store their bikes in carrying cases. The result is a journey where you can truly relax, knowing your belongings are safe nearby.

Sharing the Journey: Pets and Accessibility

Look around and you may notice a small dog curled up inside a carrier under the seat opposite you. Italo welcomes pets—small ones travel free, while larger dogs join with a reduced fare ticket, comfortably leashed and muzzled for safety. It’s a thoughtful touch for travelers who wouldn’t dream of leaving their companions behind.

Equally important, every train includes spaces for passengers with reduced mobility, accessible restrooms, and staff trained to offer assistance. For those who request it, boarding platforms and dedicated services make traveling through Italy barrier-free.

The Human Touch

What ties all of these experiences together is Italo’s people. Onboard staff greet you with warmth, answer questions in English, and assist with everything from finding your seat to suggesting what to watch on Italo Live. The train feels international and modern, yet infused with unmistakable Italian charm.

Why Americans Love Italo

For American visitors, the high-speed train experience with Italo offers something different from flying or driving. There are no long security lines, no cramped cabins, no baggage limits. Instead, there is space to stretch, flavors to enjoy, films to watch, and the landscape of Italy unfolding in real time.

By the time you arrive in Florence, Venice, Milan, or Naples, you’ll realize that the journey itself has already been part of your vacation—a seamless blend of comfort, culture, and discovery.